Facebook developer method integration not working?

  • Profile Image
    rkell
    Asked on February 24, 2012 at 11:58 PM

    I have followed the tutorial and also made some changes as suggested in recent support forum posts, however I am still getting the 'form not found' error on my Facebook page tab.

    Is there something I may have missed?

    Any help would be greatly appreciated!

  • Profile Image
    fxr
    Answered on February 25, 2012 at 05:35 AM

    Hello,

    Yes unfortunately this method of adding forms to Facebook is not working for some users. 

    It is currently with a developer and the issue is marked as urgent. I will update this thread once it has been resolved. 

    --

    In the meantime, please consider using this method to add your form to a Facebook tab. 

    Thanks. 

  • Profile Image
    fxr
    Answered on February 25, 2012 at 05:58 AM

    @rkell,

    I have just learnt from one of my colleagues that it is possible for everyone to use this (Facebook Developer) method.

    Changing your Canvas URL & Page Tab URL to 

    http://www.jotform.me/form/20548188497871/ should work in your case. 

    Can you try test that out for us, and report back, please? 

  • Profile Image
    rkell
    Answered on February 25, 2012 at 07:25 AM

    Thanks for your response.

    I have tried simply changing the Canvas URL & Page Tab URL to http://www.jotform.me/form/20548188497871/ as suggested, and have since also changed the secure URLs to https://www.jotform.me/form/20548188497871/ however the problem still remains.

    I have also tried starting from scratch with another app and tab page and the issue is the same.

    Is there something else I can try?

    Thanks again

  • Profile Image
    rkell
    Answered on February 25, 2012 at 07:37 AM

    I've just tried changing Canvas and Page Tab URL to http://form.jotform.co/form/20548188497871/ as the embed URLs from your website have just changed to this format - unfortunately still getting the 'form not found' error

  • Profile Image
    fxr
    Answered on February 25, 2012 at 03:38 PM

    OK, yeah I have added this information to the ticket that is opened with the developers. 

    It has been marked has urgent, I will update you as soon as its been resolved. 

    --

    In the mean time, you could try this method:

    http://www.jotform.com/help/125-Adding-Forms-to-Facebook-Static-HTML-App-Method-

  • Profile Image
    rkell
    Answered on February 25, 2012 at 05:19 PM

    No problem, I have used a 3rd party app and it is working fine, thank you.