- rkellAsked on February 24, 2012 at 11:58 PM
I have followed the tutorial and also made some changes as suggested in recent support forum posts, however I am still getting the 'form not found' error on my Facebook page tab.
Is there something I may have missed?
Any help would be greatly appreciated!
- fxrAnswered on February 25, 2012 at 05:35 AM
Yes unfortunately this method of adding forms to Facebook is not working for some users.
It is currently with a developer and the issue is marked as urgent. I will update this thread once it has been resolved.
In the meantime, please consider using this method to add your form to a Facebook tab.
- fxrAnswered on February 25, 2012 at 05:58 AM
I have just learnt from one of my colleagues that it is possible for everyone to use this (Facebook Developer) method.
Changing your Canvas URL & Page Tab URL to
http://www.jotform.me/form/20548188497871/ should work in your case.
Can you try test that out for us, and report back, please?
- rkellAnswered on February 25, 2012 at 07:25 AM
Thanks for your response.
I have tried simply changing the Canvas URL & Page Tab URL to http://www.jotform.me/form/20548188497871/ as suggested, and have since also changed the secure URLs to https://www.jotform.me/form/20548188497871/ however the problem still remains.
I have also tried starting from scratch with another app and tab page and the issue is the same.
Is there something else I can try?
- rkellAnswered on February 25, 2012 at 07:37 AM
I've just tried changing Canvas and Page Tab URL to http://form.jotform.co/form/20548188497871/ as the embed URLs from your website have just changed to this format - unfortunately still getting the 'form not found' error
- fxrAnswered on February 25, 2012 at 03:38 PM
OK, yeah I have added this information to the ticket that is opened with the developers.
It has been marked has urgent, I will update you as soon as its been resolved.
In the mean time, you could try this method:
- rkellAnswered on February 25, 2012 at 05:19 PM
No problem, I have used a 3rd party app and it is working fine, thank you.