What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha Image won't load

    Asked by therodneyguy on February 25, 2012 at 12:23 AM

    Why won't the Captcha image on the bottom of my form load?  To identify which on it is, I've been using the simpler of the two Captcha services (the one-word version, instead of two).  What's strange is that when you Preview the form ON Jotform.com it is visible, but on my website, the Captcha just spins out continuously like it's loading a new image but NEVER does.  I removed it off of my form for now because if someone can't fill in that field properly (and obviously they can't if they can't even see it), then they can't submit the form at all.  Thanks.

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    Answered by fxr on February 25, 2012 at 05:39 AM

    I have cleared your form caches. 

    This should resolve this issue. 

    Can you test it and let us know if it is still not working? 

    If the problem hasnt be resolved, providing a link to your webpage in which the form is embedded would be useful to aid our troubleshooting.

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    Answered by Abhishek Sharma  on April 08, 2017 at 03:59 AM

    I have 50mbps internet plan. Usually my downloading speed is 35-45 mbps.

    My upload speed is around 1.50mb. While my ping is 10-25.

    Still when I work on my PC. The video buffering is too slow on my private site. Also usually 1/5 times my reCaptcha won't load. What can I do?? That means the box showing I'm not robot won't pop up. What can I do?? Help needed :(

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    JotForm Support

    Answered by Jan on April 08, 2017 at 07:14 AM

    @Abhishek Sharma

    This is an old thread. I created a separate thread for you so that we can assist you properly. Please wait for our reply on this thread: https://www.jotform.com/answers/1114654.

    Thank you.