What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to modify thumbnail image on Facebook share

    Asked by campguy on March 14, 2016 at 11:54 AM

    We used an existing template from an online pet bakery to create an order form for my wife's home (human) bakery business. The form works and looks great, but when we try to share it on Facebook, it auto-generates images from the original pet bakery form. How do we modify the associated thumbnails so that when we share her link, people don't think they're ordering dog treats, but human treats?!

    Page URL:
    https://form.jotform.com/53355033686155

    Screenshot
    how order form template create an order form create
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    JotForm Support

    Answered by Kiran on March 14, 2016 at 12:16 PM

    I've cloned your JotForm to my account and tried sharing the cloned form link which worked without any issue.

    However, I see that the issue presents with your JotForm. I'm checking on it and get back to you as soon as I find some information for you. Could you try cloning the JotForm to your account again and see if the cloned form is having the same issue?

    Thank you for your patience. 

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    Answered by campguy on March 14, 2016 at 12:28 PM

    Yes, the cloned form works fine. I guess I just replace the links we've shared elsewhere with the link to the new cloned form?

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    JotForm Support

    Answered by david on March 14, 2016 at 12:31 PM

    If you are using the cloned form, then yes, replace links to the original with links to the new clone.