i'm not receiving notification email

  • Profile Image
    gymkix
    Asked on March 14, 2016 at 12:34 PM
  • Profile Image
    Huberson
    Answered on March 14, 2016 at 12:45 PM

    Hello, 

    It's appears that you email address was in bounce list possibly causing email to failed. You should be able to receive notification since it has been removed from bounce list.

    Consider viewing the following guide to help avoid this issue in the future: setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    If you have further issue please let us know.

  • Profile Image
    gymkix
    Answered on March 14, 2016 at 01:46 PM
    Thank you, I had already had all of the fields set up according to the link
    you sent. I had been receiving them so I don't know how it all of a sudden
    started bouncing =( I'll be sure to do the white list suggestions as well.
    <#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    Carrie Harris
    Director of Marketing & Purchasing
    *GymKix*
    *Home of Texas Extreme Cheer, High Velocity Dance Co., Aeros T&T, Royals &
    Top Gunz Gymnastics*
    www.gymkix.com
    www.facebook.com/gymkix
    (254) 542-2600
    *Creating Happy, Healthy Memories in Children's Lives*
    ...