- sunedisonRSCAsked on March 14, 2016 at 01:05 PM
This data did not transfer to our Box account and we are experiencing an bandwitdth error opening the file. Can you reset the file?
- CharlieAnswered on March 14, 2016 at 01:27 PM
I checked your other threads and it seems like this is the first time that that file has exceeded its bandwidth limit. I went ahead and reset it. Please note that we can only reset each file once.
Do let us know if you need more information on this. Thank you.