What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our account has been blocked...

    Asked by rmataityte on March 14, 2016 at 02:01 PM

    Hi,

    Our account has been blocked as our IP address looked at though it was phishing, which it wasn't. We urgently need to access our forms, so would be grateful if you could restore our account as soon as possible.

    The account is in the name of rmataityte

    Thanks,

    Emily 

     

    name thanks in
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    JotForm Support

    Answered by Kiran on March 14, 2016 at 02:50 PM

    I see that the account is suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I have verified your forms and they seem to be normal and clean. I have activated your account and you should be able to see your forms now. Sorry for the trouble caused. 

    Please let us know if we can be of any further help. Thank you!