What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account don't upgrade

    Asked by andysan on March 14, 2016 at 10:24 PM

    Hello, sorry for my english. I upgraded my account to bronze and does not upgrade it. Still FREE account. Please help

    my account hello upgraded upgraded my account
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    JotForm Support

    Answered by Chriistian on March 14, 2016 at 11:32 PM

    I checked our records and you have indeed paid for a month of Bronze, however, it was not properly applied to your account. I manually updated your subscription and it should now show as Bronze. Your forms and such should be active once again. I also see that you have opened a dispute in paypal. I would like to ask you to resolve the dispute as your jotform account has now been upgraded to Bronze.

    If you have any other concerns, feel free to contact us again.