My account don't upgrade

Hello, sorry for my english. I upgraded my account to bronze and does not upgrade it. Still FREE account. Please help

I checked our records and you have indeed paid for a month of Bronze, however, it was not properly applied to your account. I manually updated your subscription and it should now show as Bronze. Your forms and such should be active once again. I also see that you have opened a dispute in paypal. I would like to ask you to resolve the dispute as your jotform account has now been upgraded to Bronze.

If you have any other concerns, feel free to contact us again.