What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Alternative to Mandrill

    Asked by broadcastservices on March 15, 2016 at 08:08 AM


    Mandrill no longer offer a free service so unfortunately using them as a solution is no longer an option.

    Is there another option to achieve the same result, getting a sender email to appear as the form submitters email? Can paid subscribers to your service not have this option built in?


    This is a re-post of a comment on Set The Sender Email Address With Mandrill Account

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    Answered by Carina on March 15, 2016 at 10:38 AM

    Unfortunately at the moment we don't have an alternative, but I will create a feature request so that our developers might consider an alternative. We'll contact you via this thread once we have more details.

    Although it is not the same you can consider adding a custom sender address to your notification:


    Let us know if we can assist you further.   

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    Answered by horren on March 16, 2016 at 08:38 PM

    I agree with the OP here. This should be a built in option.

    Will Mailjet be a solution as a Mandrill replacement?


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    JotForm Support

    Answered by jonathan on March 16, 2016 at 10:21 PM

    @ horren

    I have created a separate post for your question here https://www.jotform.com/answers/796435

    We will attend to it as soon as we can.


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    Answered by Hardyc on March 31, 2016 at 04:50 PM

    I'm sure there are many users that require this functionality.  I agree with OP this needs to be a function.  I was under the impression that using your own SMTP server you could achieve this, but setting up your own SMTP server just is another way yo have a validated account.

    Please jotform add this functionality

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    JotForm Support

    Answered by jonathan on March 31, 2016 at 06:01 PM

    @ Hardyc

    We will attend to your question here https://www.jotform.com/answers/807613