What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem on submitting the form

    Asked by Kari  on March 15, 2016 at 09:15 AM

    We have an applicant that is having trouble submitting their form.  They are getting a "waiting" notification but it has been an hour and nothing is happening.  Not sure what to tell them.  Any ideas? 



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    JotForm Support

    Answered by Jan on March 15, 2016 at 10:58 AM

    I cloned your form and I was able to do a test submission. I also did a test submission on your actual form (http://www.jotform.com/53153470870959) and I was able to submit. Here's a screenshot of the thank you page:

    I tested this in Google Chrome and Mozilla Firefox. Can you please test it if it is still not working on your end.

    Let us know if it is still the same. Thank you.