What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "My Questions" option is gone?

    Asked by WebServ  on March 15, 2016 at 10:22 AM

    Some of my forum questions I was working on yesterday seem to have disappeared.  I use the link in the email and it goes back to my forms. 

    Where did the "My Questions" option go? 

    My Questions My Forms email
  • Profile Image

    Answered by Ben on March 15, 2016 at 11:31 AM

    Could you please give us the link to the form that you are using to see what is happening for you?

    I presume that you are experiencing not seeing your form due to not being logged into your account.

    As such do log into your account first (WebServ - based on the email you have used above) and then check if you have see your form.

    If not, the link should allow us to find the same for you.

  • Profile Image

    Answered by WebServ on March 15, 2016 at 11:46 AM

    Thanks, I was loggged in and could see my forms but when I went to the forum it acted like I wasn't logged in.  I logged out and back in and now it is working. 

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    Answered by Ben on March 15, 2016 at 12:03 PM

    Great to hear that it is working for you now :)

    It can sometimes happen that your session expires, while it still seems as if you are logged in in the form builder section since you were active in the same. Forum will always show you if you are not logged in if you go to it.