What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form hanging on Please Wait message after clicking the submit button

    Asked by rylalebanon on March 15, 2016 at 11:27 AM


    Please can you help me with the following?

    When submitting the form, the applicants are stuck with the Please wait button, even after trying it three times.

    The form is: https://form.jotform.me/60131431090439


    It is embedded on facebook as : http://app.statichtmlapp.com/tab/1/visitor/189360377873552/wrapped


    I really need support since it is online and it is a registration to a professional conference.


    Thank you!


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 15, 2016 at 12:28 PM

    Hello Maria,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am unable to replicate the issue you are having. I was able to submit your form successfully without any trouble. Please check the screenshot below:


    I also tested your embedded form as well and I was able to submit it without any problem. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by rylalebanon on March 15, 2016 at 12:35 PM

    Hello Ashwin,


    Thank you very much for the help! I hope that it doesnt happen anymore with the applicants.

    On another note, when it happens, is there anything that i can provide you with, similar to error logs, to help you replicate it? This is because it already happened with more than 5 people, whether on their phones or on their desktops.


    Thank you again,


  • Profile Image
    JotForm Support

    Answered by Kiran on March 15, 2016 at 01:01 PM

    I've also tried submitting the form using both direct link and embedded webpage. I was able to submit the form without any issues from my end as well. If you experience the issue, you may get the information of the browser version with OS being used and any errors displayed in the browser console (F12 key while the form is active on the tab).

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.