- DerekAsked on February 25, 2012 at 05:54 PMWhy am I getting this error on my form http://www.derekheisler.com/3495/contactPage URL:
- fxrAnswered on February 25, 2012 at 06:00 PM
This a part of our response to the issues of last week, any new form embed will have to use designated domain names.
In your instance, your should update your form embed code to use the jotform.ca domain.
If you need any help updating that embed code, (its just a matter of changing form.jotform.com to form.jotform.ca), please let us know.
- derekheislerAnswered on February 25, 2012 at 06:08 PMOkay I figured as much. Only issue is; prosite allows jotform.com but did not allowed jotform.ca domain thus preventing me from posting any jotform.ca embedded code. :( big oversight on their behalf.
- fxrAnswered on February 25, 2012 at 06:14 PM
I can't quite grasp what your saying. What is prosite?
If there is any issues at all with these changes, its best we are fully aware of them as soon as possible.
- derekheislerAnswered on February 25, 2012 at 06:21 PM
Sorry. Prosite. www.prosite.com
They only allow certain embedding from a select few domains is my understanding.
They recommend jotform.com to be used for contact forms. However when I paste in the original ".ca" embed code given it states it's invalid. So I thought I'd try fudging it by replacing the ".ca" with ".com" which did for about half a day now the error shows up.
Not sure if this is a jotform issue or a prosite issue. I've openned a support ticket with them as well. From a quick glance it almost seems like an oversight on their behalf. Only allowing the .com and not the .ca code.
Are my assumptions close? Or way off?
- fxrAnswered on February 25, 2012 at 06:44 PM
Yeah, I would tend to agree with your understanding of the nature of the problem.
It does seem to ultimately be an issue with prosite not allowing all of our domains.
We'd appreciate it if you could post back an outline of their response to your support request.
I will also flag the issue with our developers to see if there is anything we can do from our end to help rectify the situation.
- derekheislerAnswered on February 25, 2012 at 10:13 PM
I can definitely report back and let you know how the ticket progresses. Is there anyway for Jotform.com to reroute the one form through the .com domain until this issue is resolved? If it's not possible I understand.
- JotForm FounderaytekinAnswered on February 28, 2012 at 11:46 AM
Unfortunately no, it is not possible to make a new form work on a domain other than the domain it is assigned to. Since the checks are done on a high level (ie: web server) before they hit the caches we cannot add an exception.
But, if you have any unused forms with older (shorter) form IDs, you can re-use an old one, and that will work with jotform.com.