What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Total not calculating, but SubTotal and Shipping is.

    Asked by lmforms on March 15, 2016 at 02:03 PM


    Products are created using the Payment Wizard.

    As seen in the screen shot, the Total isn't calculating. The sub-total dynamically updates as more items are selected and the shipping dynamically updates. But the grand total doesn't.

    Once the form is submitted then the grand total and tax appears correctly on email notification.

    Page URL:

  • Profile Image

    Answered by Huberson on March 15, 2016 at 03:34 PM

    The problem is with the way tax base rate is added. Instead of living it with '0' change it to '0.00' if you need the base rate to be at 0%


    Make this simple change and the Total should be calculated perfectly with the shipping and taxes the way you set it for 'WI' State.

    Please view this clone: https://form.jotform.com/60745835433964