What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inventory widget doesn't reduce its count

    Asked by CGAA on March 15, 2016 at 02:37 PM
    Also I am using the inventory widget. It seems that before the issue it would show the reduction in inventory when items were chosen from that filed. Now it does not reduce. 
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    JotForm Support

    Answered by Kiran on March 15, 2016 at 02:57 PM

    I've tried submitting your JotForm, but since it is linked to a live payment gateway I couldn't be able to submit the form. However, I've cloned your JotForm to my account and see that the inventory widget seems to be working normally. 

     

    Could you try access the widget wizard to see if the parameters of the widget are set correct and update each widget once again? Please check the form once again after updating the widgets and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!