What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to label my PayPal shopping cart?

    Asked by garciadona on March 15, 2016 at 02:50 PM

    I don't know if this is a PayPal fix or a JotForm fix.  I have different forms for different events and I am using one PayPal account. The problem is that the PayPal Account History report excel spread sheet is not separating the events.  They are all lumped together under the Item Title heading: Shopping Cart.  Is there a way to change it from being called Shopping Cart to Adult 55&Over?

    The Item ID column is empty, can we use that column? 

    Page URL:
    https://form.jotform.com/60644853602960

    Screenshot
    label a JotForm problem excel heading
  • Profile Image
    JotForm Support

    Answered by Charlie on March 15, 2016 at 04:00 PM

    I presume that spreadsheet is not associated with JotForm? Instead directly from Paypal? Unfortunately, we are unable to make any changes on it as it seems more related to Paypal. 

    The column "Item Title" should have more data? Not just "Shopping Cart"? From the screenshot, I can only see "Shopping Cart", no other text or events.

    I checked my Paypal and if I understood you correctly, you are downloading your Paypal "History" transaction by clicking the "Download" link button:

    It looks like it is more related on how Paypal formats your excel spreadsheet. It would be best if you will contact them to learn more about it.

    If I misunderstood the current setup you have, please do provide us more information about it.

  • Profile Image

    Answered by jimmynabil on April 10, 2016 at 06:35 PM

    I have a similar problem and I had contacted PayPal, the support guy said you need to pass "Item Id" as this attribute shows on PayPal history transaction reports, Only when you create PayPal button you can assign an "Item Id" for each product. I think JotForm has to figure out how they can accommodate this new attribute in their PayPal widget.
  • Profile Image
    JotForm Support

    Answered by jonathan on April 10, 2016 at 07:14 PM

    @ jimmynabil

    We will resolve your issue separately here https://www.jotform.com/answers/814957

    Thanks.