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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide empty fields on emails

    Asked by goughbros1 on March 15, 2016 at 02:56 PM

    Hi. I went in to" preferences","Hide empty fields on emails" and "enabled" but nothing happened. Sent a test email and all fields are still appearing in the email. What am I doing wrong?


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    JotForm Support

    Answered by Mike on March 15, 2016 at 03:54 PM

    Now since you enabled the empty fields on email option, you will need to re-create the form email notification:

    1. Delete current email notification.

    2. Create a new email notification.

    Please give it a try and let us know if you need any further assistance.

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    Answered by goughbros1 on March 16, 2016 at 05:46 AM
    Hi Mike
    Did as you suggested and all working well.... thanks