What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why doesn't the missing information errpr highlight the correct field on my form?Asked by Imogenius13 on March 15, 2016 at 04:06 PM
Missing information does not highlight the correct field. On the screenshot below, I was missing the credit card number, but the form is pointing to the zip code field. With some additional testing, I realized that the error box always points to the zip code field.
The screenshot you uploaded is broken, but I was able to reproduce what you mentioned above using your form. The highlight at the bottom of the zip code is for the whole Payment field not the zip code textbox only.
You will realize that when you choose 'Credit Card' as payment method even if you enter the zip code, any other missing textbox will cause the error to display the same.
Let us know if you need further help. Hope this resolve your concern.