What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why have my email notifications for one of my forms started arriving with no info?

    Asked by ScottHaebich on March 15, 2016 at 05:49 PM

    Three customers have filled out one of my forms today and each time, the email notification that is sent to me (and one of my colleagues) has no info in it. It arrives as a blank message. I'm uploading a sample that shows how notifications used to arrive (top) and how they are arriving today (bottom). Please advise ASAP so I can resolve this during a time of heavier usage.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on March 15, 2016 at 06:34 PM

    We had an issue with Text based emails showing up empty.  For any form that is showing empty emails,  edit the form, then open the form once again with the old UI using this URL


    Once the form has reloaded, open your email notification, copy the text, remove the old text and then paste it back.  Save the notification and it should work once again.  Essentially, Text based emails need to be recreated using the old UI or by reverting the form back to a previously saved state.