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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting the Preview of Older Version on Facebook Post

    Asked by gubj on March 16, 2016 at 12:21 AM

    Hi there,

    I have cloned a form that previously had an image that I've replaced with another image, renamed the form and changed the title and updated the text but when I share the form to Facebook the original photo and heading still appear.

    Can you let me know if there's a step I'm missing in this process?

    Thanks
    Gabrielle.

    Page URL:
    https://form.jotform.co/gubj/HolidayWorkshops

    Screenshot
    heading Updated Facebook
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 16, 2016 at 02:17 AM

    You can try clearing the form cache to see if that fixes the issue. To do so, simply follow this guide: How to Clear your Form Cache

    If the issue persists after clearing the form cache, do let us know.
    Regards.

  • Profile Image

    Answered by gubj on March 16, 2016 at 02:46 AM
    Cleared the form cache and browser cache but still same problem.
    Thanks,
    Gabrielle.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 16, 2016 at 04:19 AM

    I understand that you are using a custom URL of the form to share on facebook.

    https://form.jotform.co/gubj/HolidayWorkshops 

    Can you try publishing the form again using the direct URL? Click the Publish button on your form builder and click the Reset icon as seen in the screenshot below. You can then share the form to fb using the Share Form button, or copy the direct link and use that link to share the form to facebook.

    Direct link: http://www.jotform.co/form/60618130524851 

     

    Do let us know how it goes.
    Regards.

  • Profile Image

    Answered by gubj on March 16, 2016 at 06:46 AM
    sorry but still no luck.
    ...
  • Profile Image
    JotForm Support

    Answered by mert on March 16, 2016 at 08:28 AM

    Hi there,

    I cleaned your form caches on our system and tried to post it on Facebook and currently, it is previewing the latest version of your form. Please, check it from the below:

     

    Please, retry to post it again and let us know the results.

    Regards.

  • Profile Image

    Answered by gubj on March 16, 2016 at 03:46 PM
    Thank you I'll check it my end.
    Gabrielle Johnson
    0421 912 299
    ...