Emails are not being received

  • ValerieHomer
    Asked on March 16, 2016 at 6:11 AM

    I sent through a query about two week ago and still have not had a response, on a few of my forms my email contacts are not receiving the form, what do I do to rectify this.

    Jotform Thread 795717 Screenshot
  • Jan
    Replied on March 16, 2016 at 8:26 AM

    I assumed this is the form (http://www.jotform.com/53242854845562) you're working to .

    This form has like 10 notifications. May I know the email recipients who are not receiving the notification?

    The email address of these 10 recipients are not in the bounce list. I checked the mail logs and I can see that the notifications are being sent successfully on this email (vo**ys@fairc***.co.za).

    Emails are not being received Image 1 Screenshot 20

    I can see that the email notification is configured properly. Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope that helps. Thank you.