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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Emails are not being received

    Asked by ValerieHomer on March 16, 2016 at 06:11 AM

    I sent through a query about two week ago and still have not had a response, on a few of my forms my email contacts are not receiving the form, what do I do to rectify this.

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    JotForm Support

    Answered by Jan on March 16, 2016 at 08:26 AM

    I assumed this is the form (http://www.jotform.com/53242854845562) you're working to .

    This form has like 10 notifications. May I know the email recipients who are not receiving the notification?

    The email address of these 10 recipients are not in the bounce list. I checked the mail logs and I can see that the notifications are being sent successfully on this email (vo**ys@fairc***.co.za).

    I can see that the email notification is configured properly. Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope that helps. Thank you.