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    Unable to receive email notifications - Emails are in the bounce list

    Asked by Magipalms on March 16, 2016 at 09:01 AM



    I dont receive submission emails from My form.

    We had this problem a few times and the answer was that the emails were in your bounce list.


    Would you check what is the problem, please.




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    Answered by Magipalms on March 16, 2016 at 09:58 AM

    I have just checked all the emails which dont receive notifications.

    Can you check if they are in your bounce list, please:




    Thank you!

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    JotForm Support

    Answered by Jan on March 16, 2016 at 11:24 AM

    These 3 emails are in the bounce list. The reason is that these emails are tagged as sending spam, all of them have the same reason.

    I removed all of them from the bounce list. I checked the form and I can see that the email notifications are configured properly.

    Helpful guides:

    Let us know if you need further assistance. Thank you.