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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications - Emails are in the bounce list

    Asked by Magipalms on March 16, 2016 at 09:01 AM

    Hello, 

     

    I dont receive submission emails from My form.

    We had this problem a few times and the answer was that the emails were in your bounce list.

     

    Would you check what is the problem, please.

     

    Regards,

     

    Page URL:
    https://form.jotformeu.com/30132824152341

    receive bounced list emails notifications email notifications
  • Profile Image

    Answered by Magipalms on March 16, 2016 at 09:58 AM

    I have just checked all the emails which dont receive notifications.

    Can you check if they are in your bounce list, please:

    magdalena@eldorado.bg,

    sivanova@eldorado.bg; 

    ynikolova@eldorado.bg

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Jan on March 16, 2016 at 11:24 AM

    These 3 emails are in the bounce list. The reason is that these emails are tagged as sending spam, all of them have the same reason.

    I removed all of them from the bounce list. I checked the form and I can see that the email notifications are configured properly.

    Helpful guides:
    How-to-remove-your-email-address-from-bounce-list
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you need further assistance. Thank you.