What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Close the account

    Asked by jpettengill71 on March 16, 2016 at 09:24 AM
    close account
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    JotForm Support

    Answered by KadeJM on March 16, 2016 at 10:14 AM

    Do you mean that you wish to close down your jotform account completely and also delete it as well per your request?

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    JotForm Support

    Answered by KadeJM on March 16, 2016 at 10:16 AM

    Pardon, I see you had a subscription previously. So I just wanted to check with you first to see if that is maybe what you meant to close instead? Please confirm or correct me.

    I can confirm that your subscription was cancelled and you are currently scheduled to downgrade back to a free account on 3-25-2016.

    If you meant otherwise then let us know.

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    Answered by jpettengill71 on March 16, 2016 at 10:46 AM
    We would like it closed please
    ...
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    Answered by Huberson on March 16, 2016 at 11:42 AM

    Understood, your  account will be closed as you requested and all Forms and data associated with that account will be deleted.