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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why hidden fields are showing on form?

    Asked by CzeslawV on March 16, 2016 at 09:43 AM

    I set the "Hide" mode for a few fields, but they still are shown.

     

    What am I doing wrong? )

     

    Screenshots in attachment.

    Page URL:
    https://form.jotform.com/60753704567966

    hidden shown fields form
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 16, 2016 at 10:43 AM

    I checked your form and it is happening because of conditions. You have this fields showing even though they are hidden: 2.7, 4.2, 4.4, 4.5, 4.8, 6.3, 6.4 6.8. The reason is because they are in condition set as well. So, you have them hidden and again you are hiding them with conditions, that is triggering those fields to be visible. For example for your 2.7 field you set up to be hidden in five conditions set( 2nd, 3rd, 4th, 5th and 6th), here is example:

    So, if you remove those fields from conditions they will not be visible on the form since they are hidden already.

    Hope it helps!

  • Profile Image

    Answered by CzeslawV on March 16, 2016 at 12:04 PM

    Ok, thanx!

  • Profile Image

    Answered by CzeslawV on March 17, 2016 at 02:07 PM

    Nik_C,

     

    Now I have added the field conditions and successfully hidden.

     

    But there was another problem.

     

    I set the default values for these fields, but when the form is submitted, they come empty (without default values).

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 17, 2016 at 02:34 PM

    CzeslawV,

     

    I checked your form and did a test submission, I saw that those hidden fields with default values are submitted accordingly. Could you please let me know which fields are not submitting so I can check further?

    Thank you.

  • Profile Image

    Answered by CzeslawV on March 17, 2016 at 02:50 PM

    I set this fields visible 20 minutes ago (turn off special condition).

    Now i turn on this condition and field set hidden. 

    Can you try again? )

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 17, 2016 at 03:10 PM

    I checked again, I see only two fields that have default values and that are text-boxes: ID Row and ID Office and they both are going through. Rest of preselected fields, that are hidden, are radio buttons mostly and they are going through as well, can you please let me know which fields exactly are not going through?

    Thank you! 

  • Profile Image

    Answered by CzeslawV on March 17, 2016 at 03:31 PM

    I mean fields 4.2, 4.4, 4.5, 4.8, 6.3, 6.4 6.8,

    its hidden radiobuttons with default values.

  • Profile Image
    JotForm Support

    Answered by Kiran on March 17, 2016 at 03:52 PM

    I've tried cloning your JotForm to my account and submitted the form. I see that the values for the fields 4.2, 4.4, 4.5, 4.8 are displayed normally.

    And when I tried submitting the form with different values, I see that the values for 6.3, 6.4, 6.8 are also displayed normally.

    Could you check this once again and let us know if you need any further assistance. We will be happy to help! 

     

     

  • Profile Image

    Answered by CzeslawV on March 18, 2016 at 06:34 AM

    In my form, these fields are still without default values.

  • Profile Image
    JotForm Support

    Answered by beril on March 18, 2016 at 08:57 AM

    When I've checked your form. I see that, you have hidden fields on your condition.

    Please note that. hidden fields are not working properly on conditions.

    For example, you have hidden field which is 2.7. Нестандартные пуговицы сорочки  on your form.

    You are also hiding that field on your condition as you see below:

    We would appreciate it if you could remove your hidden fields from your conditions and test it again.

    At that time it will work properly.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.