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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get the thank you page to display at the top?

    Asked by terrymesce on March 16, 2016 at 10:04 AM

    When our thank you page displays, it's at the bottom and you can't see the message. People are sending us multiple forms because of this. How do I get it to land at the top instead?

    Page URL:
    http://www.dmcompliance.net/email-application-here.html

    top thank how how can i
  • Profile Image
    JotForm Support

    Answered by beril on March 16, 2016 at 11:00 AM

    I've tested your form on your website. I am able to reproduce the same issue that you're having. You need to scroll up to see the Thank you page. Can you re-embed your form as you see below:

    <iframe id="JotFormIFrame" onload="self.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.co/32713767220855" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe> 

    At that time, it will work as expected.

    In addition to that, you can prevent multiple submissions as you see below:

    If you have any question or issues, feel free to contact us. We will be happy to assist you.

  • Profile Image

    Answered by terrymesce on March 16, 2016 at 01:46 PM
    How do I re-embed a form? I fear breaking something...
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 16, 2016 at 01:59 PM

    You'll need to replace the form embed code that is already existing on your web page email-application-here.html with iframe embed code provided by our colleague. 

    If you are not comfortable to change the code on your page, please let us know if you are using any web page builder like Wix, Squarespace, etc so that we'll see what best we can do for you.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by terrymesce on March 16, 2016 at 02:46 PM
    We are using Godaddy Website Builder. And yes, please help me!
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 16, 2016 at 02:56 PM

    Great! Please see if the guide below from GoDaddy helps.

    https://in.godaddy.com/help/add-html-code-to-page-12286

    Since the form is already embedded on your web page, you'll need to replace the existing code. If you still need any assistance, we request you to check with GoDaddy support so that they can help you with this.

    Hope this information helps! 

  • Profile Image

    Answered by terrymesce on March 18, 2016 at 12:46 PM
    This is fine for the main page, but it doesn't seem to affect the thank you
    page. Please advise.
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by beril on March 18, 2016 at 01:00 PM

    I see that, you didn't try it. " onload="self.scrollTo(0,0)". This part will allow you jump to the top when you submit the form. You can trust me, I've suggested that method for our other users who have the same problem. It worked perfectly. However, If you need further assıstance, please let us know. We are always here for you.

    We would apprecıate it if you could test it on your side and let us know the result. We will wait for your response.

  • Profile Image

    Answered by terrymesce on March 21, 2016 at 09:45 AM
    I did try it, but I didn't save it. Are you saying that I have to save the
    changed code before the thank you page will work?
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on March 21, 2016 at 10:05 AM

    Since you have already embedded the form on your web page, you'll need to replace the code with the new code and publish the page again from Godaddy website builder as suggested by our colleague in the earlier post of this thread.

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image

    Answered by terrymesce on March 21, 2016 at 10:45 AM
    I regret to say this, but I still can't get the thank you form to land on
    the top of the page. Please call me at 732-780-8314.🙁
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by beril on March 21, 2016 at 11:15 AM

    First of all, we are really sorry for this inconvenience this might have caused I am so sorry to hear that my suggestion didn't work for you. Unfortunately, we do not have a support phone number, you can reach us 24/7 through this Support forum.

    Now, we are testing your web page with my colleague @Kiran. We will inform you as soon as possible via this thread.

     

  • Profile Image

    Answered by terrymesce on March 21, 2016 at 01:45 PM
    Please discontinue your research on this. Essentially, I need to hide the
    whole page. I see how to delete, but can I just hide the page instead?
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2016 at 02:05 PM

    What page do you need to hide? Do you mean that you want to hide the Thank You page? If yes, simply redirect the user to another URL after he submits the form: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    If that is not what you mean, please share a screenshot to illustrate it, so we can properly assist you: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

  • Profile Image

    Answered by terrymesce on March 21, 2016 at 03:45 PM
    Oops. That needs to be done in GoDaddy. All is well now. Thank you.
    Please read all and return
    Please confirm receipt of this email
    MaryAnn Mulligan & Terry Mesce
    D&M Compliance
    dmprop3@gmail.com
    Phone: 732-780-4272
    Phone: 732-780-4273
    Fax:732-409-7410
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2016 at 03:50 PM

    Your are welcome, please open a new thread if you need anything else, we will be glad to assist you.