What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my form display in Firefox but not Chrome?

    Asked by DevOps on March 16, 2016 at 11:32 AM

    Hi,

     

    Check this page http://healthysmileslagrange.com/appointment/ . The form is working fine on Mozilla. But doesn't work on Chrome. I've tried the script, iframe and shortcode. Nothing works. Please give me the solution.

     

    Thanks

    Page URL:
    http://healthysmileslagrange.com/appointment/

    Screenshot
    form is not working check thanks solution doesn't work
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 16, 2016 at 12:28 PM

    It seems to me that you are wondering what's going on with a form you have here http://healthysmileslagrange.com/appointment/ which is showing up in FireFox but not Chrome.

    I checked and I'm able to replicate the same issue.

    It seems to me that something is interfering with the form embed scripting from your website. I looked in your source code and it appears you're using the entire iframe code with script.

    Can you try using just the iframe and leave out it's end script to see if that makes any difference?

     

    Try Using Just This Part:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.me/52171164822450" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

     

    And Leave Out This Part:

    <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args = e.data.split(":"); var iframe = document.getElementById("JotFormIFrame"); if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = document.getElementById("JotFormIFrame"); var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>

     

    Try that and let us know if this issue still occurs.

  • Profile Image

    Answered by DevOps on March 17, 2016 at 09:04 AM

    Thanks. It worked.