Error on forms

  • Profile Image
    weedot
    Asked on February 26, 2012 at 11:04 AM

    This week, with no changes to any of my forms on my account, the notifacation messages are not getting forwad over to our email at all. tested it just now to see whats up. and still no email after the form be filled in. Any ideas whats going on?

    forms are here:

    http://vote4cyndee.com/Become-a-Volunteer-for-Cyndee-Munkittrick-Levy-County-Judge.html

    and here:

    http://vote4cyndee.com/Contact-Cyndee-Munkittrick.html

  • Profile Image
    mliz
    Answered on February 26, 2012 at 10:16 PM

    I did a mail log check and the results shows that the email notifications was sent

    /var/log/mail.log:Feb 26 11:20:16 yang sm-mta[6047]: q1QGKFqP006041: to=<contact@vote4cyndee.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=124185, relay=vote4cyndee.com. [199.102.46.134], dsn=2.0.0, stat=Sent (OK id=1S1gpX-0000M7-5g)

    Can you try to change the sender email address and name on the notification email to noreply@jotform.com and JotForm respectively.

    Adding the following IP addresses to your email's whitelist would also help.

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let us know if this works.