What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I see my submissions?

    Asked by lornaw1234 on March 16, 2016 at 11:44 AM

    When I go to 'view submissions' I see my columns on the screen but I only see my submission dates, and no other info.

    My colleague can see all of the columns, filled in and complete, after we have gone through the same process.

    Could you please let me know how I can see my info both on screen and after I have downloaded the form as an excel form.

     

    Thank you

     

    Page URL:
    https://eu.jotform.com/submissions/60593882592367

    Submissions how how can i excel same all
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 16, 2016 at 01:12 PM

    The link to the submission page of the form you have provided belongs to a different account. Do you have access to that account? Also, please let us know the process you're both taking and you're not able to view the complete data of the submission page. Are you trying to view the same submission page? Or, your colleague is viewing the submission page of his own account?

    We will wait for your response. Thank you.

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    JotForm Support

    Answered by Mike_G on March 16, 2016 at 01:19 PM

    By the way, can you try to enable the Europe Datacenter option from https://eu.jotform.com/myaccount/settings of your account and see if that fixes the issue you're having?