What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I down load encrypted form data for use apart from a cut and past in the submissions window?

    Asked by cruforms on March 16, 2016 at 12:01 PM

    I need an encrypted form that I can download for use elsewhere. It seems that you don't have a way of doing the decryption after the fact and cant download the information.  Is the only way we can access the decrypted information in a view of the submissions window?

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    JotForm Support

    Answered by BJoanna on March 16, 2016 at 01:25 PM

    Unfortunately it is not possible to download dencrypted data. Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    More about Encrypted Forms and how to use them, you can find inside of this guide:


    If is only possible view decrypted information on submission page of your account or inside of email notifications, once data are decrypted with encryption key.

    Feel free to contact us if you have any other questions.