What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We were not able to access JotForm website nor any of the files submitted on a form recently

    Asked by kcashion on March 16, 2016 at 01:52 PM
    We are unable to access your website and non of our pdf or jpeg attachments that are on our forms are working. Can you let us know if there are any problems?
    Thank you,
    Katie Cashion
    JotForm down server issue
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    Answered by Ben on March 16, 2016 at 01:55 PM

    It is true, the website was down as well as few other parts of the system during which time many things did not work properly.

    The issue has however been resolved shortly and everything is now working properly.

    Do of course let us know if you have any issues by any chance Katie.