What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload problems

    Asked by julieblair1979 on February 26, 2012 at 02:03 PM

    I have file upload as a non-conditional required field.

    Several form submits make it through with no file attached, seemingly at random.

    Any way to trouble shoot this? I cannot replicate the error at will.

    Page URL:
    http://www.mycertifiedtranslations.com/get-instant-quote/

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    Answered by julieblair1979 on February 26, 2012 at 02:17 PM

    I was actually just now able to get this to happen during a test...

    I attached 4 files, all with allowed extensions, the form reported back progress and success on each attachment, gave me no errors, and let me complete and submit the form.

    I went to check the entry I had created, only 3 of the 4 files were submitted with the form. The form entry / submission is also not noted at all that there was an error.

    The URL provided in the last message will not contain a Jotform, since I have to switch to another service.

    If you would need me to embed it on its own page I can take care of that.

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    JotForm Support

    Answered by liyam on February 27, 2012 at 12:37 PM

    Hello,

    Can you please share with us the exact URL that you're using when filling up the form (uploading files)?  Also, are you still experiencing this problem with missing files when uploading using multiple file uploader?  When was the last time you used this file uploading tool?