What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to have an additional form sent upon completion of form with payment to customer?

    Asked by katiehughes1 on March 16, 2016 at 03:24 PM

    I would like my forms to be 2 part. The first form is the information and payment. Once completed and paid, I would like a second for sent immediately to customer with file upload information. Is this possible?



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    JotForm Support

    Answered by david on March 16, 2016 at 03:35 PM

    It is indeed possible to change the thank you page URL:


    Change the thank you page URL to the second form.

    Depending on the payment processor your are using, there may be extra steps needs to ensure the page you set is your second form.  PayPal for example, the user can manually click on the Return link to get back to the form Thank You Page/URL.

    We provide the return link with the PayPal forms. The problem is that the PayPal ignores the return link unless the Auto Return is enabled on your PayPal Account Settings. Unfortunately, there is nothing we can do about it.