What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When will my client's payment show up in my PayPal account?

    Asked by iynawoman on October 21, 2010 at 10:54 AM

    My client just paid me (according to her text message) via Paypal on my JotForm. But when I check my PayPal account, there is no payment received. I signed on to my JotForm account and sent to the pending submissions area. I completed my clients payment submission, but still no payment received in PayPal. What is going on please?

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    JotForm Founder

    Answered by aytekin on October 21, 2010 at 02:50 PM

    When a form is submitted on a paypal form, the saved data is kept as a "pending submission". The user is then redirected to PayPal site. They might or might not complete the payment at this point. If the user never completes the payment, it will stay as pending submission. Completing a pending submission will not get you the money. That's only possible if the user makes the payment on the PayPal site.