What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to resolve the 10SSL submissions limit alert notification?

    Asked by Marc Cameron  on March 16, 2016 at 04:42 PM

    Dear JotForm User,

    We would like to inform you that your JotForm account has almost reached 10 SSL submissions per month this month. Guest accounts are limited to 10 SSL submissions per month. Your forms will be automatically disabled once you reach your allocated quota.

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team



    We need more info for our customer so we can resolve it.




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    Answered by Ben on March 16, 2016 at 05:32 PM

    Hi Marc,

    Based on the email, the account that got the email is not registered for a free plan. The form was just created and is kept in a guest account.

    As such it is subject to the lower limitations.

    To resolve it you would need to register for a free plan (just signing up over www.jotform.com/signup/ ) which would raise the limit to 100 submissions per month, or purchasing a paid plan.

    Once you do, you will no longer get an email about the 10SSL submissions limit.

    Do of course let us know if there is anything else that we can assist you with.