What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Information capture privacy

    Asked by Deserae Dorton on March 16, 2016 at 04:55 PM

    First of all, I just need to tell you I love this product SO much! Thank you for existing. 

    My question is, can you tell me how protected the information is that is submitted through the forms created through Jot Form? For example, if I was capturing patient information, can I tell people we're HIPAA compliant by using Jot Form to get their information?

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    Answered by Huberson on March 16, 2016 at 06:39 PM

    Hello an thank you,

    If you need to know if form you create with JotForm is safe, you can be assured that both forms and data are fully secure. You form data are served over secure connection and form can also be encrypted to add extra security - Encrypted Forms.

    Regarding HIPAA compliance, JotForm does not hold an HIPAA  compliance certificate but  can be used in  HIPAA  compliant way - See is-JotForm-HIPAA-Compliant for more details.


    In case you need any assistance please do not hesitate to contact us.

  • Profile Image

    Answered by desdorton on March 16, 2016 at 07:46 PM
    Great, this is helpful, thank you!
    Sorry if you received my message several times, it never indicated "sent"
    or "submitted," so I tried a few times.
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    JotForm Support

    Answered by ashwin_d on March 16, 2016 at 10:04 PM

    Hello Deserae,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!