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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Labels on PDF submission

    Asked by sorglenda on March 16, 2016 at 08:46 PM

    Hi.  I've made a form and it's being running excellent.  But when I look for the PDF, the labels on the forma are not appearing.  Is this a default? What can I do for this? 

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    JotForm Support

    Answered by Chriistian on March 16, 2016 at 10:28 PM

    I cloned your form and made a test submission. I downloaded the PDF and I was able to see the labels on the PDF submission without any issue.

    You can check out the cloned form here: https://form.jotform.com/60758990067973

    Are you still encountering the issue with the labels on the form not appearing in the PDF? If yes, do let us know. You can also send us a screenshot of the PDF so we can further investigate the issue. To do so, simply follow this guide: How to add screenshots/images to questions to the support forum?