Authorize.Net Error 13 Merchant Account not Active

  • Profile Image
    Asked on March 16, 2016 at 09:24 PM
    I am getting an error on the jotform side: Error 13 -merchant account not active, any thoughts with this error message?
  • Profile Image
    Answered on March 16, 2016 at 10:56 PM

    Error 13 refers to wrong API keys used.

    Please check your Authorize.Net account if active, then copy the correct API keys needed to use in the integration. Paste directly the API keys during the Configuration Wizard process of integration.

    Let us know if issue still persist even after making sure the correct keys were already provided.