- JotForm SupportChriistianAnswered on March 16, 2016 at 10:50 PM
Can you please provide us with the URL of your website so we can further investigate the issue? In the meantime, I would suggest you embed the form to your page using the iFrame embed code to see if that fixes the issue. Here's how: Getting the Form iFrame Code.
Do let us know how it goes.
- miguelbenAnswered on March 21, 2016 at 06:15 PM
Hi, I tried embedding using IFrame embed code as suggested, but it still doesn't work. On my site: http://www.holaspanishcentre.com/temp/1.html clicking on link "fees" should take you down the page to the fee section. If you open the form directly onhttps://form.jotform.com/60756620208958 then it works.Please help!
- JotForm SupportKevin_GAnswered on March 21, 2016 at 06:40 PM
I have cloned your form and embedded it, using the iFrame method the links do not work, but when I embedded the form using the default embed method the links work.
Try embedding your form once again using the default embed method: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page.
Once you did it let us know here, we will take a look on your website.
- miguelbenAnswered on March 21, 2016 at 07:03 PM
Ok, I embedded it using the default method and still no luck!
- JotForm SupportMikeAnswered on March 21, 2016 at 07:40 PM
It appears to be working right in Google Chrome, Safari, Internet Explorer and Opera.
Unfortunately, Firefox does not support anchor links within iFrames (we automatically generate the iFrame even if you use a default embed code). You can find more information on this subject on the next Stack Overflow thread.
You may consider using a form source code embedding method if you need the anchors support in Firefox.
- miguelbenAnswered on March 21, 2016 at 07:53 PM
Ok, thanks and how can I use a form source embedding method?
- JotForm SupportKevin_GAnswered on March 21, 2016 at 08:00 PM
This guide will help you to get the source code of your form: http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form.