Pdf File Not Recognised

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    Asked on February 26, 2012 at 10:35 PM

    I had no problems for weeks accepting forms using the dropbox integration. lately however (since i switched from https to http) i get the error message: Cannot open pdf file, may be damaged or imporperly decoded. any suggestions?

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    Answered on February 27, 2012 at 08:53 AM

    There is an reported issue with the PDF file that is generated along with the uploaded file at Dropbox, the filesize is 0kb which results to this error message upon opening it. A ticket has already been created for our developers to check.

    Sorry for the inconvenience this may have caused.

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    Answered on February 12, 2013 at 04:32 AM

    MAke use of acrobat reader repair tool

    http://www.acrobatrepairtoolbox.com supports for all revisions of the PDF format

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    Answered on February 12, 2013 at 06:45 AM

    Hi Steven,

    That's a great tool! You help so much, I have downloaded that and it works like a charm on my end. Hopefully, that will help the others as well.