What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access the form

    Asked by Lauravache on March 17, 2016 at 09:26 AM


    We ve duplicated a form to create this one: https://form.jotformeu.com/60344711825351

    A lot of people complained that they couldn't access the on different browsers and mobile devices. 

    Could you please investigate this issue and get back to us asap please? 

    Also, we encounter several issues with these particular kind of forms. 

    Is there an eventuality that the issues are caused by the conditions? the payment? the fact that we duplicated a form many times? a new design? or the fact that forms are not responsive?

    Many thanks 



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    JotForm Support

    Answered by Kiran on March 17, 2016 at 10:50 AM

    As I check your form by cloning to my account, I see that the Form is limited to receive only 25 submissions and hence the form is displaying an error message after submitting it.

    You may remove/change this limit from the Form Preferences so that you should be able to continue to receive the submissions for the form. 

    Please refer to the guide below that can help you with form submission limits.


    Hope this information helps!

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    Answered by Lauravache on March 17, 2016 at 11:22 AM

    Hi Kiran,


    Thank you so much for your reply!

    Everything is working fine now. 




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    JotForm Support

    Answered by Kiran on March 17, 2016 at 11:26 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!