What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error 404 after submission

    Asked by ProgramsCoordinator on March 17, 2016 at 10:01 AM

    People that are filling out our form are getting this message: 

    404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


    Can you tell me why? 


    Server Error Server Error
    Page URL:

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    JotForm Support

    Answered by EltonCris on March 17, 2016 at 11:02 AM

    I made a test submission with your form and find out the problem. Actually it was not a problem with JotForm at all. The error they see is from your thank you page which seems to be a broken link.


    Please review and update your thank you page URL. Make sure it is an active page. Here's how: https://www.jotform.com/help/38-How-to-Redirect-to-a-Page-After-Form-Submission