What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The data sent by MultiSelect Grid Widget has the previous (existing) user data and it's confusing

    Asked by BJ2 on March 17, 2016 at 10:22 AM

    MutliSelect Grid -email notification with only the latest time slot reserved

    Dear JotForm support team,

    I just found your JotForm widget today and I was amazed on your widget! However, I think there's a problem that needs to be resolved very soon. Please help me then.

    I tried to select a slot on the Calendar and clicked submit. So, on my first trial, the DAY and TIME are correct on the email notification and that is Mon: "1730".

    On my next experiment, I chose a different or open time slot which is only Thu: "1830" and clicked submit. But on the email notification, I saw two time slots shown on the email notification...there are the first and the latest schedule I selected. I only hope that the LATEST schedule selected must be shown on a new submission or email notification. I received below.

    Mon: "1730" (first submission)

    Thu: "1830" (latest submission)

    Every time I submit and receive email notification, the old time slots reserved before are included on the new email notification and it will be very confusing for the receiver which schedule is the latest one.

    Please help me resolved it. I hope that in every new submission or email notification, ONLY THE NEW TIME SLOT SELECTED must be shown and will not include the previous reserved schedule.

    I really hope to receive the perfect solution for this.\ I will wait for your kind reply. Thank you in advance.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 17, 2016 at 11:34 AM

    Thanks for reporting.

    I think you're right. There should be at least an option to only send the selected cell excluding the existing ones. Or perhaps fixed this problem. This is indeed very confusing.

    Let me raise this to our developers as a feature request so it will be considered in the future. We will let you know once this is implemented.


  • Profile Image

    Answered by BJ2 on March 18, 2016 at 10:18 PM

    Hi Sir Elton Chris!

    Thank you so much for the kind support!

    I really hope they will fix this the soonest time they can. (^^_ )

    Thank you, thank you!

  • Profile Image

    Answered by BJ2 on March 18, 2016 at 10:21 PM

    Hi Sir Elton Chris!

    I have another inquiry, perhaps, request...

    Is it possible to have CANCEL button, then the cancelled slot will be available again for the others???

    Please tell or show me how...

    Once again, thank you for the kind support in advance!!!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 18, 2016 at 11:19 PM

    First off, on behalf of my colleague Elton, you're welcome. 

    You may rest assured that we will update you here as soon as we get notices from our second level. 

    Regarding to your inquiry, I have move it to this thread: https://www.jotform.com/answers/798195

    We will escalate your request on that thread. 


  • Profile Image

    Answered by BJ2 on March 18, 2016 at 11:22 PM

    Hi Sir Kevin_G!
    Thank you!
    GOD bless!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 18, 2016 at 11:25 PM

    You're most welcome, have a nice weekend :) 

  • Profile Image
    JotForm Support

    Answered by TitusN on June 03, 2016 at 05:31 AM

    This has been fixed. 

    Only the time slot selected will be submitted and sent via an email notification. 

  • Profile Image

    Answered by BJ2 on June 11, 2016 at 02:20 AM

    Hi Sir!!!

    I then confirmed that ONLY the latest selected slots are sent on email notification. It's great!

    Thanks a bunch for your great patience!

    I sent another concern on other threads.

    More power to JotForm Support Team!
    GOD bless!

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 11, 2016 at 04:57 AM

    You're welcome and have a great weekend!

    We'll see what we can do on your other suggestion.