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    submissions won't download

    Asked by careymanz on March 17, 2016 at 10:48 AM

    I'm trying to download submissions, but it's not working. I get the usual message saying that the download is complete, but it really isn't. It starts to download, but when I click on the file in my download folder, it says that it "Can't resume the download."


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    JotForm Support

    Answered by EltonCris on March 17, 2016 at 11:39 AM

    Our apologies for the inconveniences caused.

    As of testing it here with your form "Alvernia Faculty Scholarship Submission " it is working fine.

    Are you trying to download the Excel submissions data of your form? If yes, I suggest to please try it again. 

    You can also download it by generating an excel report. Guide: https://www.jotform.com/help/101-Generate-Excel-Report

    Please let us know if none of these helps. 

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    Answered by careymanz on March 17, 2016 at 01:19 PM

    No, it still isn't. https://form.jotform.com/60664801118957

    This is the message when I try to click on the download:
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    JotForm Support

    Answered by david on March 17, 2016 at 01:26 PM

    It may be due to your forms title, it is incredibly long and looks to be causing issues naming the file: 

    SCENARIO PLANNING ASSESSMENT TOOL Please provide what you think are key strengths and weaknesses for each scenario, then rank each and its related factors based on level of interest in pursuing and degree of challenge to implement, with 5 being strong int

    When I renamed my test copy of your form to some thing a short, I was then able to export the submissions without issue.