Save and Continue Later: It is not saving the entered data, even after clicking on the next button, if the tab is closed the data is lost.

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    Asked on March 17, 2016 at 12:45 PM

    Indeed, as we have the save and resume function through a first form, which creates a link and then the main form the information will be saved whenever the NEXT button is pressed.

    We had difficulties with this save and resume function last week as well as earlier this week. it seemed to be working again yesterday and it worked for my colleague in Switzerland as she had closed and reopened the form several times and was able to retrieve the information.

    The fact that we currently have only one SUBMIT button at the end of the form never used to interfere with the ability to save and resume the questionnaire.

    Furthermore, the fact that after the entire documentation was lost and the information in the first page reappeared again after my colleague continued to reopen the link shows that there is something off. Maybe it is a combination of issues with the save and resume function, and the freezing and subsequent crash of the form.

    This to me clearly indicates that there is something wrong with the save and resume function.

    Have you had a chance to access the link I had provided to you? Otherwise, could you kindly check whether there is a problem with the auto-save via the email and created link - even though it was fixed yesterday.

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    Answered on March 17, 2016 at 01:00 PM

    I was able to replicate this on my end, I have tested the form and started filling the form, closed the tab and when tried to continue filling it, the data was lost.

    I made a sample form where the feature is working fine, and as per further checking your form, I noticed that you have enabled the Auto Fill Feature, this could be the reason why your form is not saving the data, this is the currently setting of your form.

    Please, try disabling the Auto Fill feature, it should allow the save and continue later method to work properly. 

    Follow these steps to disable the auto fill feature. 

    The "Save and Continue Later" method should work when the Auto Fill feature is disabled, since if you have both working it could generate a conflict. 

    Do let us know how it goes. 

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    Answered on March 17, 2016 at 01:06 PM

    Dear Kevin,


    Thank you for the step-by-step guide. I have just disabled the autofill and will test again now. I will revert back to you in case the issue remains.


    Best, Felicia

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    Answered on March 17, 2016 at 01:10 PM

    You're welcome, and sure, if you encounter the issue, let us know, we will take other look to the form and see what else could be causing the issue.