What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Products are not being shown when opening the wizard.

    Asked by bjgcpga on March 17, 2016 at 02:09 PM

    I want to edit a product under the product wizard.  However when I go to this option, it does not show any of the products that I currently have.  I know this used to be possible.  I have attached a screenshot that shows the products on the form but unable to see if the wizard. 

    Please help ASAP - when I tried to edit before, all the products were overwritten.



  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 02:25 PM

    I have tested with this form: http://www.jotformpro.com/form/60697310990966

    And I was able to see the products when opened the wizard. 

    Could you please provide us the link to the form where the issue is present? 

  • Profile Image

    Answered by Brian on March 18, 2016 at 09:19 AM

    Keivn - thanks for the response.  I have realized that the issues was using Microsoft Edge as the browser.  When I tried in Google Chrome it was fine.  Thanks again.

  • Profile Image
    JotForm Support

    Answered by Kiran on March 18, 2016 at 10:46 AM

    Great! Generally, we recommend using Google Chrome or Mozilla Firefox with JotForm. Glad to see that the issue is now resolved for you by using Chrome. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!