What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot get Zoho to authenticate my username and password to link the a form to our CRM, Zoho. Can you help?

    Asked by nbollinger on March 17, 2016 at 03:34 PM

    When I use my Zoho username and password to authenticate and tie the Request Information form, I get a web fail authenticate error message.

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    JotForm Support

    Answered by Mike_G on March 17, 2016 at 03:58 PM

    We would like to apologize for any inconvenience. Instead of using your username and password to authenticate your Zoho account during integration can you try using your auth token, please?

    You may get your active authtoken through this link (https://accounts.zoho.com/u/h#sessions/userauthtoken ),when you are logged in to your Zoho account.