What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not displayed properly in Internet Explorer

    Asked by PrecisionOptical on March 17, 2016 at 04:02 PM

    Everything is working great in all browsers EXCEPT Internet Explorer (I'm using v.11) which seems to fall apart. Any ideas for that?

    Link with the form on it: http://www.precisionoptical.com/index-formTest.php

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    JotForm Support

    Answered by BJoanna on March 17, 2016 at 04:19 PM

    I do not have Internet Explorer 11, but I have tested your embedded form in  Internet Explorer 8 and I was able to replicate mentioned issue.

    I saw that you have embedded your form with iFrame code. Please try to remove script part of iFrame code and leave only iFrame part of the code, to see if that will resolve your issue. Use only this part of your code:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/52671061023141"

          frameborder="0"

          style="width:100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>

    Hope this will help. Let us know if you need further assistance.

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    Answered by PrecisionOptical on March 17, 2016 at 04:52 PM

    Hi,

    I removed the script code as you recommended but it didn't seem to work. Any other ideas?

    Thanks!

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    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 05:27 PM

    The issue is not when embedding the form, it is happening even when loading the standalone form, I was able to reproduce it on my end, however, I applied a CSS code that fixed it, this is the CSS code that you need to inject to your form: 

    .form-textbox, .form-textarea, .form-radio-other-input, .form-checkbox-other-input, .form-captcha input{

        margin-left:2px;

    }

    Paste it in the Designer.

    Here is the link to my cloned form, it loads properly now on Internet Explorer: https://form.jotform.com/60767101224952

    Hope this helps. 

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    Answered by PrecisionOptical on March 17, 2016 at 05:53 PM

    Awesome! That seems to be working, I tested it in Safari on Mac, IE 11, Chrome and Firefox.

    Great job, awesome support. 

    Thank you for you help!

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    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 05:55 PM

    You're welcome, great to know that it worked and thank you for your kind words. 

    Do let us know if you need more help, we will be glad to assist you.