PDF Form is Missing Fields

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    millerstrust
    Asked on February 27, 2012 at 07:58 AM

    For my form I'm required to print off a hard copy. the PDF file is missing some of the required fields!!!!  whats happening?

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    emrew86
    Answered on February 27, 2012 at 11:08 AM

    Hi millerstrust, I have checked your form and I couldn't replicate this bug again. Can you tell me which fields and which browser ?

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    millerstrust
    Answered on February 27, 2012 at 01:34 PM
    ive had it all day long, on numerous browsers and o/s's
    on my form theres the fields   (ive deleted some private info for these forums)
     
    ID
    196180411202114940
    Submission Date
    2012-02-27 14:33:31
      Full Name
    deleted for security
    Previous Name if different in 2005
    -
    Current Address
     deleted for security
    Previous Address if changed since 2005
    deleted for security
    E-mail Adress
    deleted for security
    Home Telephone
    deleted for security
    Mobile Number
    deleted for security
    Name
    deleted for security
    Message
    deleted for security
    Online submission number
    211

     
     
    What I'm actually getting on the pdf when i hit the get pdf button is
     
     IP 82.38.155.202
    Submission Dat e 2012-02-27 14:33:31
    Previous Name if different in 2005
    Current Address Street Address:
    Street Address Line 2:
    City:
    County:
    Post code:
    Country: Unit ed Kingdom
    E-mail Adress
    Home Telephone
    Mobile Number
    Message
    Online submission number

     

    as you can see im missing vital fields like current name"!!!!

     

     
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    millerstrust
    Answered on February 27, 2012 at 04:13 PM

    any news?

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    NeilVicente
    Answered on February 27, 2012 at 09:50 PM

    We're sorry for any inconveniences caused by this issue. I have escalated your problem to our next level support group for proper resolution. You will be contacted once this gets fixed, hopefully, as soon as possible.

    We ask for your patience on this matter. Thank you.

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    millerstrust
    Answered on February 28, 2012 at 05:44 PM

    any news yet?  still not getting all the fields on the pdf download...

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    emrew86
    Answered on February 29, 2012 at 06:18 AM

    We are so sorry for this issue but I cannot replicate it again. Here's a screen for you.

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    millerstrust
    Answered on February 29, 2012 at 06:29 AM

    can you check my settings??  Im still not getting the entire form like above, Im using 3 different machings, running different o/s and browsers.. 

    I can only imagine that somethigs changed and its not showing the fields.

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    emrew86
    Answered on February 29, 2012 at 06:43 AM

    I have tested it on Windows9/Mac OS x and IE7-8-9, Chrome and Firefox.

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    millerstrust
    Answered on February 29, 2012 at 06:48 AM

    what you doing different to me then? I assume your logged into my account?

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    emrew86
    Answered on February 29, 2012 at 07:07 AM

    I will research more about it.

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    millerstrust
    Answered on February 29, 2012 at 07:11 AM

    thanks

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    millerstrust
    Answered on February 29, 2012 at 02:26 PM

    Hi..  Just tried again on a different pc.... still no different.. see pic

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    millerstrust
    Answered on March 02, 2012 at 11:55 AM

    any update??  I still cannot get a correct pdf at all..

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    Mike_T
    Answered on March 02, 2012 at 04:39 PM

    We are sorry for the delay on this. Our developers are still looking into.

    Are you receiving the same PDFs on your Dropbox account?

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    millerstrust
    Answered on March 02, 2012 at 04:54 PM

    yes, the pdf's in the dropbox are exactly the same as the ones i download off the site, missing the users name and old address and second name fields.

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    millerstrust
    Answered on March 05, 2012 at 08:03 AM

    a week has passed now, still getting the same.. 

    getting a bit of a joke now peeps!

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    Rain
    Answered on March 05, 2012 at 10:37 AM

    Hi Miller,

    Try updating your adobe reader. I tested it and its working fine on my end

    http://i42.tinypic.com/25p643n.png

    I was using google chrome

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    millerstrust
    Answered on March 05, 2012 at 03:45 PM

    youve not understood my problem...   its the pdf of the submissions thats missing fields.

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    Mike_T
    Answered on March 05, 2012 at 05:21 PM

    Once again please accept our sincere apologies for the inconveniences you are facing.

    I can reproduce the problem with your form, but submission PDFs look fine on the same cloned form. As a temporary workaround you may clone your form and use it, I hope it will not be affected by mentioned bug.

    Thank you very much for your patience and cooperation in this matter.

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    emrew86
    Answered on March 23, 2012 at 05:01 AM

    Bug has been fixed. Sorry for the delay... Can you test it millerstrust ?