What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting notifications when someone fills out a form on my website.

    Asked by SherriOhler on March 17, 2016 at 08:37 PM

    I just found two form submissions in my inbox here but I thought I would get them in my email. Can you please help?

    Page URL:
    http://sherriohler.com/deliverance-ministry/

    Getting form on a not getting
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 17, 2016 at 09:24 PM

    I checked our mail logs and the email notifications appear to be sent successfully to your email address.

    Please check your spam box if the email was sent there. I also checked your form and I noticed that there is no Sender E-mail set. I would suggest you use the noreply@jotform.com as your Sender E-mail.

    Here's a guide that can help: Setting Up Email Notifications

    Do let us know if the issue persists.
    Regards.

     

  • Profile Image

    Answered by SherriOhler on March 17, 2016 at 09:46 PM

    Thanks for the quick response!
    I sent a test email and it did land in spam. But just prior to that a
    form was filled out by a client who also emailed me direct. (That is why
    I went to look and found TWO in my inbox!) A notification of her
    submission never came. Not in my spam or otherwise.
    I set the Sender email as suggested, but what about the reply to? I'm
    confused about what these fields are for.
    Thanks for your help,
    Sherri Ohler
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 17, 2016 at 10:03 PM

    Please mark the email as "Not Spam" so that emails from that address (noreply@jotform.com) should no longer be filtered as spam. If you don't want to reply to the person who fills out your form, you can just leave the Reply-To question empty.

    You can find out more about the Sender E-mail and Reply-To details by checking this article: Explanation of Email Notification and Autoresponder Settings

    Regards.

  • Profile Image

    Answered by SherriOhler on March 17, 2016 at 10:46 PM

    Thank you but you misunderstand, the only thing that came through to my
    spam was the test email. The client form did not come through at all!
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 17, 2016 at 11:58 PM

    I made a test submission in your form to see if the notification will be sent. According to our mail log, the notification was sent successfully to your address.

    Can you please check your inbox if the email was received? I will wait for your reply.

    Regards.

  • Profile Image

    Answered by SherriOhler on March 18, 2016 at 10:46 AM

    Okay I got it, in my spam. Very odd! I have over 2000 emails in my spam,
    I have not emptied it in a long time yet yours is the only one that
    shows up when I search 'jotform'. The one from the client yesterday is
    nowhere.
    But thanks for helping anyway! I will just have to check the site often!
    Many blessings,
    Sherri
    ...
  • Profile Image

    Answered by Carina on March 18, 2016 at 11:40 AM

    You might also consider to add a custom sender email to your notifications, as many email providers take noreply addresses as spam, and block them:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    Let us know if the problem persists.