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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    "SoundCloud", "AudioBoom" Widgets are Disappearing from the Form

    Asked by wibbu on March 18, 2016 at 07:57 AM

    Hi there,

    I'm having trouble with the Audioboo.fm widget. The wrong files keep loading up in the form, the audio files get reordered around the page, and sometimes the widget doesn't appear at all. (We had the same problem with the Soundcloud widget).

    If you can access our '¡Practica tu pronunciación! Connected Speech' form, you will see the issue.

    We have also had issues with the voice recorder. People we have sent the form to have been unable to save their audio files as the saving never stops...

    Kind regards,

    Dean

    Page URL:
    https://form.jotformeu.com/60704293730351

    disappearing recording voice recording problem same all and
  • Profile Image
    JotForm Support

    Answered by mert on March 18, 2016 at 09:42 AM

    Hi Dean,

    Currently, I didn't see the "Audioboo.fm" or "Soundcloud" widget on the form you have shared. Maybe, the problem you mentioned has occurred again. However, I didn't replicate the same issue with you on my tries, there is no disappearing or wrong file issue.

    In this circumstances, I get suspicious about the form and browser caches, so I cleaned your account form caches and please, remove your browser caches on your side and try to add those widgets again.

    Below, you will see the guide about how to do it:

    https://support.google.com/chrome/answer/95647

     

    Also, please don't forget to let us know the results.

    Regards.

  • Profile Image
    JotForm Support

    Answered by mert on March 18, 2016 at 09:45 AM

    In addition, I needed to move your second issue into another thread, so you can easily access it through the link below:

    https://support.jotform.com/answers/797595

     

    It will be answered by one of us in short.

  • Profile Image

    Answered by wibbu on March 18, 2016 at 10:42 AM

    Hi Mert,

    Thanks for the response. We have cleared our caches, but we are still getting the same issue.

    I have attached two screenshots: one is the form editor itself (next to Grabación 1, 2 etc. you should be able to see the Audioboo.fm widget, but you can't). The second screenshot is of the live form where the wrong audio files are in each widget (the numbers should read CS-01-01, CS-01-02, CS-01-03).

    Thanks,

    Dean

  • Profile Image
    JotForm Support

    Answered by mert on March 18, 2016 at 11:43 AM

    Dean, I got the same results with you on my first run; but after refreshing the links on the "AudioBoom" widgets, I can see the correct audio file names on the live version.

    Please, check it from the below:

     

    At this stage, I suggest you to refresh all of the widgets' URL fields with the correct links and save your form. With that one, the problem is going to be resolved.

     

    I'm waiting to hear the results from you.

  • Profile Image

    Answered by wibbu on March 18, 2016 at 01:16 PM

    Hi Mert,

    Thanks for getting back to me so quickly again. Refreshing the widgets did fix it in the form editor, but what shows on the live version is different...

    This is an issue we had last week where the editor was showing the right audio files in the right place, but the live version (and also the preview) had some of the audio files jumbled up.

    I've attached a screenshot from the editor and one from the live view. (From page 3 of the form).

    Dean

  • Profile Image
    JotForm Support

    Answered by david on March 18, 2016 at 01:48 PM

    I checked the live version of your form and the widgets are showing without issue:

    The order appeared to be correct for each set: