What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Using an "E-Mail" Field as "From Address" Without Mandrill

    Asked by cphealthnet on March 18, 2016 at 08:21 AM

    I apologize in advance if this question has already been answered.  I looked through the forums but could not find an actual answer to this question.

    Due to the changes at Mandrill where it is requiring a subscription to MailChimp, I am attempting to modify our forms so that they do not use Mandrill for emails.  The issue that I am having is that when I use an SMTP server (I have tried two) it will only show the email as coming from the individual email address setup in the SMTP configuration.  

    We rely on the "from" email address being one that is provided on the form (in an "email" field) in order to properly assign tickets properly using our Help Desk software.  If all emails come from an individual address, this is going to put a large burden on our employees to sort each and every submission that comes in.

    Is there a way to use an external SMTP server (we have one on-site at our organization), but have the "From" email address on the notification email display the email address that the user submits on the form itself?

    Thank you.

    Mandrill from address Without Emails site find
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 18, 2016 at 11:11 AM

    If I understand your issue correctly you mean that you want the user's email address to remain as unique from addresses so that your staff can assign them accordingly instead of just being under one email address.

    To my current knowledge what you've seen for our smtp setups is only what we have right now and as far as I know we don't have any way to support any external setup other than similar to mandrill and the smtp settings that you would enter into it.

    What you could do to prevent them from stacking is use the email tag for your email field within the subject line as that would change it to being unique.

     

  • Profile Image

    Answered by cphealthnet on March 18, 2016 at 11:33 AM

    Thanks for the response Kade, however, that solution will not work for us as our ticket system bases ticket assignment on the email address only, not on a specific subject line.

    We will look for alternative solutions.  Thank you again for your time.

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 18, 2016 at 12:33 PM

    I've been playing with this for a bit now to try to help assist you with it better.

    And I'm unsure if it'd be of any interest to you or not but one thing you could try doing is use a Textbox Field as your Email Field alternatively. Then you can set it's validation to Email Address and this way you could then use it and force it to appear as your From Address of your users.

    Example: 

     

    Result:

     

    Backend:

    This is the only other option I can think of that might make it work better to your advantage.